SIMPLE RETURNS.
FAIR SOLUTIONS.

01. Our Returns Commitment

Omoway Auto Gear aims to supply products that correspond with their descriptions and are reasonably suitable for their intended purpose. If you receive a product that is defective, incorrect, damaged, or materially different from what you ordered, please contact us as soon as possible so we can assess the issue and provide an appropriate resolution.

Nothing in this policy is intended to remove or restrict any consumer rights that cannot legally be excluded or limited under applicable Nigerian law.

02. When You May Request a Return

Depending on the circumstances, you may request a return where:

• The product is defective or unsafe.
• The wrong product was supplied by Omoway Auto Gear.
• The product does not materially correspond with its description or specifications.
• The product was damaged before or during delivery.
• The product was supplied for a particular purpose communicated to us and is unsuitable for that purpose, where applicable.
• Another return circumstance is required by applicable consumer-protection law.

03. Change-of-Mind Returns

Where a customer simply changes their mind about a purchase, a return may be considered at our discretion depending on the product and its condition.

Where a change-of-mind return is accepted, the product should generally be unused, uninstalled, undamaged and returned with its original packaging and applicable accessories or documentation.

Statutory consumer rights are not affected by this discretionary return provision.

04. Automotive Parts & Compatibility

Automotive parts can differ according to vehicle make, model, year, engine, trim level, transmission and other specifications.

Customers should carefully check product information and vehicle compatibility before ordering. Where you provide us with your vehicle details for compatibility assistance, please provide accurate information.

If you are uncertain about compatibility, we strongly recommend contacting Omoway Auto Gear before placing an order.

05. Installed or Used Parts

For safety, quality-control and inspection reasons, products that have been installed, modified, altered, damaged through installation or otherwise used may not qualify for a change-of-mind return.

This restriction does not remove any statutory rights you may have where a product is defective, unsafe, incorrectly supplied or otherwise subject to a legal remedy.

06. Electrical & Electronic Components

Electrical and electronic automotive components may be subject to additional inspection before a return, exchange or refund is approved.

Where an electrical component has been incorrectly wired, installed, modified, exposed to electrical damage or otherwise damaged after delivery, the return may not qualify as a product defect.

We may request photographs, installation information or other reasonable evidence to help determine the cause of the reported issue.

07. Damaged Items

Please inspect your order when it arrives. If the product or its packaging appears damaged, contact us promptly and provide photographs showing the condition of the package and product.

We may work with the delivery provider where necessary to investigate delivery-related damage and determine the appropriate resolution.

08. Wrong Item or Missing Item

If you receive an item that differs from what you ordered, or an expected item is missing from your order, contact us with your order number and relevant photographs or supporting information.

After reviewing the order, we may arrange a replacement, collection, refund or another appropriate resolution.

09. How to Request a Return

To request a return or report a problem with your order, please contact our customer-support team and provide:

• Your order number.
• Your name and contact details.
• The product name or part number.
• A clear description of the issue.
• Photographs or videos where they help demonstrate the problem.
• Any other information reasonably required to assess the request.

10. Return Inspection

Returned products may be inspected to determine their condition, authenticity, compatibility, reported fault and whether the issue occurred before or after delivery.

Where a technical assessment is necessary, we may require reasonable time to complete the inspection before confirming whether a replacement, repair, credit or refund is appropriate.

11. Replacement or Exchange

Where an approved return relates to a defective, incorrect or materially unsuitable product, we may offer a replacement or exchange where the same or an appropriate replacement product is available.

If a suitable replacement is unavailable, another appropriate remedy may be offered in accordance with applicable law and the circumstances of the transaction.

12. Refunds

Where a refund is approved, the refund will generally be processed using the original payment method where reasonably possible, subject to the procedures of the relevant payment provider.

The time it takes for a refund to appear in your account may depend on the payment provider or financial institution.

Where a supplier or delivery failure means an order cannot be fulfilled, any refund due will be handled in accordance with applicable law and the circumstances of the transaction.

13. Return Shipping

Where a return is required because Omoway Auto Gear supplied the wrong product, a defective product or a product damaged before delivery, we will determine the appropriate return or collection arrangement.

Where a return is requested for reasons unrelated to a product defect or our error, any applicable return-delivery costs may be discussed with the customer before the return is arranged.

14. Products That May Require Special Handling

Certain products may have additional return requirements because of their nature, safety considerations or condition. These may include:

• Electrical and electronic components.
• Installed or modified components.
• Special-order or specially sourced products.
• Products damaged through misuse or improper installation.
• Products subject to specific manufacturer warranty conditions.

Any applicable restriction will be communicated where relevant and will not override mandatory consumer rights.

15. Manufacturer Warranties

Some products may be covered by a manufacturer's warranty. Where applicable, warranty claims may be subject to the manufacturer's specific terms, conditions, inspection procedures and warranty period.

We will assist customers with the applicable warranty process where the product was purchased from us and the manufacturer's warranty applies.

16. Fraudulent or Abusive Returns

We reserve the right to investigate suspected fraudulent, dishonest or abusive return activity. This may include attempts to return products that were not purchased from us, products that have been deliberately damaged, or products that have been materially altered.

Nothing in this section limits any rights or remedies available to consumers under applicable law.

17. Consumer Rights

This policy is intended to work alongside applicable consumer-protection laws in Nigeria. Nothing in this policy is intended to exclude, restrict or waive a consumer right or remedy that cannot lawfully be excluded, restricted or waived.

Omoway Auto Gear is committed to handling genuine product complaints fairly and providing an appropriate remedy where a consumer is legally entitled to one.

NEED TO RETURN AN ITEM?

Contact our team with your order number and details of the issue. We'll review your request and guide you through the next steps.

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